Terms of service

These terms apply when you request a free store check or buy a service from Skiplink.

Free store check

The free check is an automated and manual review of public pages of your store. It is offered without obligation. It is a description of problems we observed on a given date, not a full audit and not legal advice.

Fix five ($900)

• We agree in writing which five problems we will fix before you pay.
• You pay $450 before we start and $450 after you have reviewed the fixed copy of your theme, before you publish it. Work starts when the first payment and collaborator access are received.
• We work in an unpublished copy of your theme. You decide whether and when to publish it.
• Delivery is within 5 business days of the start, unless we agree otherwise in writing.
• If one of our fixes stops working within 30 days of handover and your theme code has not been changed by anyone else, we repair it free of charge. If we cannot fix a problem we agreed to fix, $180 for that problem comes off the second payment, or is refunded if it has already been paid.

What “fixed” means

A problem counts as fixed when the retest described in your report passes: with a keyboard alone, and with the screen readers listed in the report, on the date stated.

Access and confidentiality

• We ask for collaborator access through our Shopify Partner account, limited to themes. We never ask for your password.
• Please remove our access when we hand over. We do not keep copies of your theme after the job, except the report.
• We keep what we see in your store and theme confidential and use it only to do the work, unless the law requires otherwise.

Your code and your report

Once you have paid in full, the changes we made to your theme are yours to keep, change or hand to another developer. The report is yours too: you may share it with your lawyer or anyone else.

The report is a factual record of what we found, changed and retested. It is not legal advice and it is not prepared for any legal dispute unless your lawyer asks us to do the work for them. If you have received a legal claim, talk to your lawyer before you ask us to start.

What we keep, and for how long

• Free check requests that do not lead to work: deleted after 12 months.
• For clients: your report, our emails and invoices are kept for seven years for tax records. We delete our working notes and screenshots 90 days after handover, unless you ask us to keep them.
• You can ask for a copy of what we hold, or for it to be deleted early where the law allows. See our privacy policy.

Monthly re-check ($199 per month)

Billed monthly in advance, cancellable at any time with effect from the next billing date. Includes one full audit per month, a dated report, and repairs to areas we previously fixed. New problems elsewhere are quoted separately.

What we do not promise

We do not certify that a store is compliant with the Americans with Disabilities Act, WCAG or any other law or standard, and we do not promise that a store will not receive a legal claim. Automated testing does not find every problem. Our reports describe the work done and the tests run on the dates stated.

Liability

We do the work with reasonable skill and care. Apart from the repair promise above, we give no other warranty. Our total liability for any job is limited to the amount you paid for that job. We are not liable for indirect or consequential loss, such as lost sales, legal costs or claims by third parties, or for changes made to your store by you, your apps or other developers.

Contact

Questions about these terms: hello@getskiplink.com.